If you are experiencing after hours trouble with your Broadband Internet service,
you have the following options to contact us:
BUSINESS OFFICE: 503-634-2266 (Leave a voice message – Checked each morning)
AFTER HOURS SUPPORT: 503-634-2010
EMAIL: support@monitorcoop.net
The following information is required:
Name of Member: __________________________________________
Name of person contacting us: ________________________________
Telephone Number: 503-634-___________________________
Cell Number:_______________________________________________
What is the trouble that you are experiencing? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________
What is the contact number you want to be contacted at? :___________________________
BASIC TROUBLE SHOOTING STEPS THAT PROVIDES HELPFUL INFORMATION IN HELPING YOU
DO NOT RESET MODEM !
Do you have dial tone on your telephone? YES________NO ________
If you have a MODEM and are having difficulty in connecting to, or maintaining connection to the Internet:
What color are the lights on your modem? GREEN________RED________
REBOOT MODEM/COMPUTER
- Unplug electricity from the modem
- Turn computer off at the tower – Wait 1 minute
- Plug modem back into electricity
- Turn computer on at the tower
- Does a corded phone work when plugged into the jack where the modem is located?
SUGGESTION: Unplug modem from phone jack, plug in corded phone, wait 1 minute, check for dial tone.
If you have FIBER and are having difficulty in connecting to, or maintaining connection to the Internet:
- Are all cables plugged in correctly and are not damaged in any way?
- Check to see if there is power to the outlet for the power box (located in a garage or outside the home).
- If there is no power at the outlet, push the reset button (power surges may trip and shut the outlet off).
**Be aware it may take a few minutes to power up**
Make sure the LED lights are all green. If there are none, this may indicate there is a power failure.
If the trouble you are having is during normal office hours, Monday – Friday, 8:00am – 4:00pm, contact us at 503-634-2266, so we can be of immediate service to you.