If you are experiencing after hours trouble with your telephone service,
you have the following options to contact us:
BUSINESS OFFICE: 503-634-2266 (Leave a voice message - Checked each morning)
AFTER HOURS SUPPORT: 503-634-3434
EMAIL: support@monitorcoop.net
The following information is required:
Name of Member: __________________________________________
Name of person contacting us: ________________________________
Telephone Number: 503-634-_________________________________
Cell Number:_______________________________________________
What is the trouble that you are experiencing? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________
What is the contact number you want to be contacted at? :___________________________
BASIC TROUBLE SHOOTING STEPS THAT PROVIDES HELPFUL INFORMATION IN HELPING YOU
Are all phones hung up properly and all phone cords securely fastened? YES________NO_________
Do you have dial tone on your phone? YES________NO_________
SUGGESTIONS:
- Check for dial tone at the NID (phone box on outside of building)
- Unscrew fastener on “Customer Access” side of NID cover
- Unplug modular cord
- Plug CORDED PHONE into jack (You can borrow a corded phone from us for this test)
- Wait 1 minute- pick up receiver
Do you have dial tone at NID? YES________NO_________
Nid testing helps determine whether the trouble you are experiencing is inside of your home or if the trouble is on our side. If the trouble is with your inside wiring or equipment, there may be charges applied to your account for repair. If the trouble is on our side, there would be no cost to you.
If you have FIBER to your home and are having difficulty with your telephone service:
- Are all cables plugged in correctly and are not damaged in any way?
- Check to see if there is power to the outlet for the power box (located in a garage or outside the home).
- If there is no power at the outlet, push the reset button (power surges may trip and shut the outlet off).
**Be aware it may take a few minutes to power up**
Make sure the LED lights are all green. If there are none, this may indicate there is a power failure.
If the trouble you are having is during normal office hours, Monday – Friday, 8:00am – 4:00pm, contact us at 503-634-2266, so we can be of immediate service to you.